Privacy Policy

This Privacy Policy explains how Gajpex (“we”, “us”) collects, uses and protects your information when you use gujpex.com or contact us. It is prepared in line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.

1. What we collect

• Details you give us: name, phone number, email, delivery and billing address, GST number and order details.
• Payment information: handled by our payment partners — we do not store full card or bank credentials.
• Technical data: browser, device, IP address, pages visited and referring site, collected through cookies and analytics.

2. How we use it

• To process orders, deliveries, returns and refunds.
• To answer your questions and provide support.
• To send order updates and, with your consent, offers and product news.
• To improve our website and prevent fraud.
• To meet legal, tax and regulatory requirements.

3. Sharing

We do not sell or rent your personal data. We share only what is needed with courier partners, payment gateways, IT and analytics providers, and authorities where the law requires it. These partners must keep your information confidential.

4. Cookies

Cookies help the site work and let us understand how it is used. You can block cookies in your browser, though some features may not work properly.

5. Security

We use SSL encryption, access controls and reasonable security practices to protect your data. No online system is completely secure, so please keep your own devices and accounts safe.

6. Retention

We keep personal data only as long as needed for the purposes above or as required by law, after which it is deleted or anonymised.

7. Your rights

You may ask to access, correct or delete your personal data, or withdraw consent for marketing, by emailing [email protected].

8. Children

Our services are meant for users aged 18 and above. We do not knowingly collect data from children.

9. Grievance officer

For privacy concerns, write to [email protected] with the subject “Privacy Grievance”. We will acknowledge within 48 hours and aim to resolve within 30 days.

10. Changes

We may update this policy from time to time. The latest version will always be on this page.