Payment Policy

1. Retail orders

We accept UPI (Google Pay, PhonePe, Paytm, BHIM and others), debit and credit cards, net banking, and bank transfer. Cash on delivery may be available on selected pin codes and products. Online payments are processed through secure, encrypted payment gateways.

2. Bulk, dealer and project orders

• Payment by NEFT / RTGS / IMPS, cheque or demand draft (subject to clearance).
• Orders are processed after full payment or as per agreed commercial terms.
• Please share the UTR number or payment receipt so we can match your payment quickly.

Important: our bank details are shared only from official gujpex.com email addresses or by our authorised team. If you receive different account details from anyone else, do not pay — contact us first.

3. Export payments

Telegraphic/wire transfer (SWIFT), advance against proforma invoice, or an irrevocable Letter of Credit from a recognised bank for approved orders. Bank charges outside India are payable by the buyer. All export payments follow applicable RBI and DGFT rules.

4. Payment safety

We never ask for your OTP, CVV, PIN or passwords. We do not store your card details.

5. Failed transactions

If money was debited but the order failed, your bank or payment gateway normally reverses it within 5–7 working days. If not, contact your bank and share the transaction reference with us so we can help.

6. Disputes

Report any payment discrepancy to us right away. We will investigate and respond promptly.

7. Contact